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BEGIN SERVING THE CUSTOMER BEFORE THEY REACH YOUR DOOR
Your web presence is the first experience customers have with you and your business. Can they find you easily online; when they do find you what will they see?
Customers let websites and online reviews decide for them which restaurant to visit, use your website to give customers a sneak peek at your restaurant and set the mood.
Recently I took a trip with my daughter and my niece. We had become hungry after being out all day so we searched online for a place to eat.
The girls wanted to eat at an Asian style buffet restaurant, but none that we found during our online research had a website. We read quite a few online reviews and finally settled on a restaurant but by this time we weren’t feeling confident in our choice.
P.S. The restaurant we chose was terrible.
Twitter is another tool some people use to find restaurants. A restaurant that responds promptly to tweets from potential guests and encourage their visit can increase attendance. That level of personalized service can help foster strong bonds with customers.